Help Center

Card payments are credited instantly; bank transfers are credited automatically once the deposit is confirmed. You can check your history under My → Top up cash → History. If it still hasn't arrived after a while, email us with the depositor name and transfer time.

Unused purchased cash can be refunded within the scope of applicable law. Bonus cash granted for free (events, promotions) is not refundable. Email us with your account and payment details (depositor name or payment method).

Purchased episodes are always available under My → Purchased episodes. If an episode stays locked, refresh the page or sign out and back in. If cash was deducted but the episode didn't open, email us the series and episode name — we'll check and restore it.

Check your network first, and use an up-to-date Chrome or Safari. In-app browsers (KakaoTalk, Instagram, etc.) can be unstable — open the link in an external browser. If it persists, email us your device, browser, and the episode that failed.

In-app browsers (e.g. inside KakaoTalk) may block Google sign-in due to Google policy. Open the link in an external browser like Chrome or Safari and try again, or use Kakao sign-in. Still stuck? Email us which social account you used.

Email us with the social account you signed up with, and we'll delete it after verifying it's you. Deletion permanently removes your watch history, purchased episodes, and remaining cash. If you have unused purchased cash, request a refund before deletion.

If you find content or a SceneTalk comment that is offensive or infringes rights, email us the page URL and details. We'll review and act according to our policies.

Turn on 🔔 Notify me on a series' latest episode to get an inbox notification when a new episode drops. Add the app to your home screen and allow browser notifications to also get push. Event & offer notifications can be toggled on the My screen.